Refund policy

At LUCIDO, we want you to be completely satisfied with your purchase. If for any reason you are not, we’re here to help.

Eligibility for Refunds & Exchanges

- Items must be unused, unworn, and in original condition with all tags, packaging, and accessories included.

- Returns or exchanges must be requested within 14 days of receiving your order.

- Proof of purchase (receipt or order confirmation) is required.

Non-Returnable Items

- Sale or discounted items (unless defective).

- Personalized or custom-made products.

- Items showing signs of wear, damage, or alteration not caused by our team.

Refund Process

- Once we receive and inspect your returned item, we will notify you of approval or rejection.

- If approved, refunds will be processed to your original payment method within 7 business days.

- Shipping fees are non-refundable, unless the return is due to a defect or error on our part.

Exchanges

- Exchanges are subject to stock availability.

- If the item requested is unavailable, a refund or store credit will be issued.

Defective or Damaged Items

- If you receive a defective, damaged, or incorrect item, please contact us at support email within [48 hours] of delivery.

- We will cover return shipping costs in such cases.

Shipping Costs

- Customers are responsible for return shipping costs unless the item is defective or incorrect.

- We recommend using a trackable shipping service to ensure safe return.

How to Initiate a Return or Exchange

1. Contact our support team at info@lucido-store.com with your order number and reason for return/exchange.
2. Ship the item back to the address provided by our team.
3. Once received and inspected, we will process your refund or exchange.